1. What type of Future products can I trade on SP Trader?
2. What is the minimum PC configuration requirement for SP Trader?
3. Which server should I select when login to the SP Trader futures trading system?
4. Why there is no effect after I select "Adjust to Server Time" on the Computer Clock window?
5. What can I do if I cannot connect to the SP Trader system?
6. Can a single user login in two different places at the same time?
7. What can I do if I forget my password?
8. I have successfully login to the system, but why I still cannot place order in the market?
9. When client still have outstanding orders not yet filled and there is a network disconnection, what can the client do?
10. My trading window is gone, what can I do?
11. Under what situation my limited order / stop order cannot be cancelled?
12. What is the validity period for my order?
13. What is the liquidation policy of futures trading service?
14. What is "position offset"?
 

1. What type of Future products can I trade on SP Trader?
You can trade the following Future products via our SP Trader futures trading system

2. What is the minimum PC configuration requirement for SP Trader?
CPU: Pentium 3 800 MHz or above
Hard Disk Drive: 100MB of free HDD space or above
RAM: 256MB or above
Operating System: Windows 98/ME/NT/2000/XP/Vista7/8/8.1/10 (32 bit/64 bit) [Win RT is not supported]
Screen resolution: 1024 x 768 or above
Monitor display: 19" or above
Mouse: standard
Internet Access: 2MB or above
Firewall/proxy setting (if any): open outgoing TCP ports 8080 to 8089, support port 80

3. Which server should I select when login to the SP Trader futures trading system?
For Hong Kong and overseas clients, please select "First Shanghai Futures Hong Kong IP".
For Mainland China clients, please select "First Shanghai Futures China IP".
 

4. Why there is no effect after I select "Adjust to Server Time" on the Computer Clock window?
Reason may due to Microsoft Windows access rights setting. You may need to launch the SP Trader as an Administrator.
 

5. What can I do if I cannot connect to the SP Trader System?
In general, there are several reasons for the disconnection:

Wrong domain, please make sure you login with the correct domain.

No internet connections. Plese consult with your Internet Service Provider to see if there is a network problem.

Software is blocked by your pc's firewall setting. Please allow access for port 8080 or 8089 in your firewall setting.

Your company or location of login is using Proxy for internet connection. When logging in, you may select “Proxy” and enter the required setting and try again. Due to the fact that you are using the SP Trader with proxy setting, the contents can be viewed on the internet are limited, there is still a possibility that there will be connection problem. You may consult with technicians to open access for SP Trader, which requires TCP ports 80 and 443 for connection.
 

6. Can a single user login in two different places at the same time?
SP Trader allows a single user to login in different places, but not at the same time though.
 

7. What can I do if I forget my password?
Please contact our Customer Service hotline (852) 25321580 or 400 882 1055. We will assist to provide a new password to you.
 

8. I have successfully login to the system, but why I still cannot place order in the market?
There are several reasons:

Did not change password after first login. To protect our clients, SP Trader requires user to set a new password after the first login. Please follow the instruction to change your password after your first login.

Password is expired. To protect our clients, SP Trdaer requires user to set a new password from time to time. Please follow the instruction to change your password after your first login.

Required margin is not enough. For all kinds of orders(including pending conditional orders/stop orders/not yet valid orders), no matter can be executed or not, the SP Trdaer will hold the required funds in advance, in order to prevent potential trading risk. If such case is encountered, clients can either cancel the outstanding orders or deposit more funds.

The order is “inactive”. When inputting the order, clients may have selected the “inactive” checkbox. Please double check on the orders in the order book. If the status is “inactive”, simply just click the “Activate” button will reactivate the order.

9. When client still have outstanding orders not yet filled and there is a network disconnection, what can the client do?
If the client still has unfilled orders, he/she must make decision whether to cancel the outstanding orders. Please contact our Customer Service hotline (852)2532 1988 or 400 882 1088 to confirm the status of the outstanding orders or give instruction to cancel the orders.
 

10. My trading window is gone, what can I do?
We strongly suggest that after client has set up the desire desktop setting, he/she should save the desktop setting from the Desktop -> Save Desktop function. If the windows suddenly disappear during next login, client can still recover the previous desktop setting by using Desktop -> Load Desktop function.
 

11. Under what situation my limited order / stop order cannot be cancelled?Due to market volatility, client’s order may be executed instantaneously and there is no time to make cancellations.
 

12. What is the validity period for my order?
If there is no special instruction, your order will be valid for the whole trading day, until market close (except if you cancel it). If your order cannot be cancelled, it will become invalid after market is closed.
 

13. What is the liquidation policy of futures trading service?
First Shanghai may liquidate Client Account's positions without giving prior notice under several circumstances described in the Client Account Agreement. In normal circumstances, when net equity value of a futures position falls below the maintenance margin level, First Shanghai will make a margin call to the Client for a specified amount of further margin deposit. If the margin call is not fully met for whatever reasons, First Shanghai may liquidate the Client account's position at our discretion. Please be aware that liquidation may be carried out without First Shanghai's reaching the Client, especially when a market fluctuates quickly.
 

14. What is "position offset"?
The "Position Offset" feature offsets the net position of account of 1 HSI contract with 5 mini HSI contracts of the same contract month. Clients must give instruction to your account executive or our Settlement department on the day you wish to offset the position; otherwise First Shanghai will offset the position on the expiry date of the contract.