| 1. How do I login to the online securities trading system? |
| 2. How can I change password? |
| 3. What should I do if I forget my password? |
| 4. How can I change my real time stock quote plan? |
| 5. How do I place an order? |
| 6. How can I check the status of my active orders? |
| 7. Can I cancel or change my orders? |
| 8. How long do my instructions stay alive? |
| 9. What should I do if I cannot place/change/cancel orders? |
| 10. How will I be notified of trade executions? |
| 11. How can I check my past trading record? |
| 12. Can I get any real time financial news? |
| 13. Is there any charting function provided by the system? |
| 1. How do I login to the online securities trading system? |
| Simply go to any page of our myStockHK.com website, then on the top left hand corner you will see the login icon to our trading system. |
| 2. How can I change password? |
| Login to the trading system first. on myStockHK.com. Click "User Info" in the trading applet. You have to type in your current password once and the new password twice to confirm. Press "Submit". |
| 3. What should I do if I forget my password? |
| Please call our customer services hotline at (852) 2532 1580 or 400 882 1055 (toll free) , we will reset your password and send to your designated email or SMS to your registered cell phone. |
| 4. How can I change my real time stock quote plan? |
|
You could download and fill in the"Real time Stock Quotation subscription form" in forms. You could either mail or fax it back to us at (852) 2537 6911. |
| 5. How do I place an order? |
| Please refer to our online demo. |
| 6. How can I check the status of my active orders? |
| After login, click "order" in the trade window. All trades of the day will be listed. |
| 7. Can I cancel or change my orders? |
| Please refer to our online demo. |
| 8. How long do my instructions stay alive? |
| Unless you cancel your instructions, your orders will stay alive until the end of the trading day. |
| 9. What should I do if my orders do not go through? |
|
Please make sure, If the problem isn't solved, please call our customer services hotline at (852) 2532 1580 or |
| 10. How will I be notified of trade executions? |
| After login, click "order" in the trading window to view the status of individual trade. Trade that has been executed would be shown as "filled". |
| 11. How can I check my past trading record? |
| After login, click "trade" in the trading window. In this section, a maximum of 150 trade particulars (including partial fill) of the past 60 days will be shown. Alternatively, you may click "others", and then "trade" in the bottom left corner. A new window will pop up detailing a maximum of 500 trade records (without partial fill details) in the past 60 days. |
| 12. Can I get any real time financial news? |
|
After login, press "News" on the left menu bar. Financial news are divided into the categories of "Hong Kong Market News", "Company News", "Latest News" and "SEHK News". Click on the headlines to view the full stories. Headlines of "Latest News" will be shown at the bottom of the trading system interface as well. |
| 13. Is there any charting function provided by the system? |
|
Yes. Our AASTOCKS Professional Teletext provides interactive charting function, which includes "Chart Analysis", "Historical Chart Walker" and "Index Chart. The function is easy to use. Simply click "Chart" on the left menu bar. Enter stock code and press "Go". You could set particulars such as the form of display (line, bar or candle), time range, etc. |
| 1. How do I login to the online securities trading system? |
| 2. How can I change password? |
| 3. What should I do if I forget my password? |
| 4. How can I change my real time stock quote plan? |
| 5. How do I place an order? |
| 6. How can I check the status of my active orders? |
| 7. Can I cancel or change my orders? |
| 8. How long do my instructions stay alive? |
| 9. What should I do if I cannot place/change/cancel orders? |
| 10. How will I be notified of trade executions? |
| 11. How can I check my past trading record? |
| 12. Can I get any real time financial news? |
| 13. Is there any charting function provided by the system? |
| 1. How do I login to the online securities trading system? |
| Simply go to any page of our myStockHK.com website, then on the top left hand corner you will see the login icon to our trading system. |
| 2. How can I change password? |
| Login to the trading system first. on myStockHK.com. Click "User Info" in the trading applet. You have to type in your current password once and the new password twice to confirm. Press "Submit". |
| 3. What should I do if I forget my password? |
| Please call our customer services hotline at (852) 2532 1580 or 400 882 1055 (toll free) , we will reset your password and send to your designated email or SMS to your registered cell phone. |
| 4. How can I change my real time stock quote plan? |
|
You could download and fill in the"Real time Stock Quotation subscription form" in forms. You could either mail or fax it back to us at (852) 2537 6911. |
| 5. How do I place an order? |
| Please refer to our online demo. |
| 6. How can I check the status of my active orders? |
| After login, click "order" in the trade window. All trades of the day will be listed. |
| 7. Can I cancel or change my orders? |
| Please refer to our online demo. |
| 8. How long do my instructions stay alive? |
| Unless you cancel your instructions, your orders will stay alive until the end of the trading day. |
| 9. What should I do if my orders do not go through? |
|
Please make sure, If the problem isn't solved, please call our customer services hotline at (852) 2532 1580 or |
| 10. How will I be notified of trade executions? |
| After login, click "order" in the trading window to view the status of individual trade. Trade that has been executed would be shown as "filled". |
| 11. How can I check my past trading record? |
| After login, click "trade" in the trading window. In this section, a maximum of 150 trade particulars (including partial fill) of the past 60 days will be shown. Alternatively, you may click "others", and then "trade" in the bottom left corner. A new window will pop up detailing a maximum of 500 trade records (without partial fill details) in the past 60 days. |
| 12. Can I get any real time financial news? |
|
After login, press "News" on the left menu bar. Financial news are divided into the categories of "Hong Kong Market News", "Company News", "Latest News" and "SEHK News". Click on the headlines to view the full stories. Headlines of "Latest News" will be shown at the bottom of the trading system interface as well. |
| 13. Is there any charting function provided by the system? |
|
Yes. Our AASTOCKS Professional Teletext provides interactive charting function, which includes "Chart Analysis", "Historical Chart Walker" and "Index Chart. The function is easy to use. Simply click "Chart" on the left menu bar. Enter stock code and press "Go". You could set particulars such as the form of display (line, bar or candle), time range, etc. |