Updated News:
According to Hong Kong regulators, the Hong Kong Investor Identification Regime and the Over-the-Counter Securities Transaction Reporting Regime are expected to be launched
Home> Technical Area> Technical Support
OnlineTrading
Open An Account
Forms Register
Technical Support
  • Securities
  • Futures
 

1. How do I login to the online securities trading system?
2. How can I change password?
3. What should I do if I forget my password?
4. How can I change my real time stock quote plan?
5. How do I place an order?
6. How can I check the status of my active orders?
7. Can I cancel or change my orders?
8. How long do my instructions stay alive?
9. What should I do if I cannot place/change/cancel orders?
10. How will I be notified of trade executions?
11. How can I check my past trading record?
12. Can I get any real time financial news?
13. Is there any charting function provided by the system?
 
 
1. How do I login to the online securities trading system?
Simply go to any page of our myStockHK.com website, then on the top left hand corner you will see the login icon to our trading system.
 
2. How can I change password?
Login to the trading system first. on myStockHK.com. Click "User Info" in the trading applet. You have to type in your current password once and the new password twice to confirm. Press "Submit".
 
3. What should I do if I forget my password?
Please call our customer services hotline at (852) 2532 1580 or 400 882 1055 (toll free) , we will reset your password and send to your designated email or SMS to your registered cell phone.
 
4. How can I change my real time stock quote plan?

You could download and fill in the"Real time Stock Quotation subscription form" in forms. You could either mail or fax it back to us at (852) 2537 6911.

 
5. How do I place an order?
Please refer to our online demo.
 
6. How can I check the status of my active orders?
After login, click "order" in the trade window. All trades of the day will be listed.
 
7. Can I cancel or change my orders?
Please refer to our online demo.
 
8. How long do my instructions stay alive?
Unless you cancel your instructions, your orders will stay alive until the end of the trading day.
 
9. What should I do if my orders do not go through?

Please make sure,
(1) you are still connected to the Internet;
(2) your computer is still running.
Please reconnect or reboot your system if necessary.

If the problem isn't solved, please call our customer services hotline at (852) 2532 1580 or
400 882 1055 (toll free).

 
10. How will I be notified of trade executions?
After login, click "order" in the trading window to view the status of individual trade. Trade that has been executed would be shown as "filled".
 
11. How can I check my past trading record?
After login, click "trade" in the trading window. In this section, a maximum of 150 trade particulars (including partial fill) of the past 60 days will be shown.
Alternatively, you may click "others", and then "trade" in the bottom left corner. A new window will pop up detailing a maximum of 500 trade records (without partial fill details) in the past 60 days.
 
12. Can I get any real time financial news?

After login, press "News" on the left menu bar. Financial news are divided into the categories of "Hong Kong Market News", "Company News", "Latest News" and "SEHK News". Click on the headlines to view the full stories.

Headlines of "Latest News" will be shown at the bottom of the trading system interface as well.

 
13. Is there any charting function provided by the system?

Yes. Our AASTOCKS Professional Teletext provides interactive charting function, which includes "Chart Analysis", "Historical Chart Walker" and "Index Chart.

The function is easy to use. Simply click "Chart" on the left menu bar. Enter stock code and press "Go". You could set particulars such as the form of display (line, bar or candle), time range, etc.

1. How do I login to the online securities trading system?
2. How can I change password?
3. What should I do if I forget my password?
4. How can I change my real time stock quote plan?
5. How do I place an order?
6. How can I check the status of my active orders?
7. Can I cancel or change my orders?
8. How long do my instructions stay alive?
9. What should I do if I cannot place/change/cancel orders?
10. How will I be notified of trade executions?
11. How can I check my past trading record?
12. Can I get any real time financial news?
13. Is there any charting function provided by the system?
 
 
1. How do I login to the online securities trading system?
Simply go to any page of our myStockHK.com website, then on the top left hand corner you will see the login icon to our trading system.
 
2. How can I change password?
Login to the trading system first. on myStockHK.com. Click "User Info" in the trading applet. You have to type in your current password once and the new password twice to confirm. Press "Submit".
 
3. What should I do if I forget my password?
Please call our customer services hotline at (852) 2532 1580 or 400 882 1055 (toll free) , we will reset your password and send to your designated email or SMS to your registered cell phone.
 
4. How can I change my real time stock quote plan?

You could download and fill in the"Real time Stock Quotation subscription form" in forms. You could either mail or fax it back to us at (852) 2537 6911.

 
5. How do I place an order?
Please refer to our online demo.
 
6. How can I check the status of my active orders?
After login, click "order" in the trade window. All trades of the day will be listed.
 
7. Can I cancel or change my orders?
Please refer to our online demo.
 
8. How long do my instructions stay alive?
Unless you cancel your instructions, your orders will stay alive until the end of the trading day.
 
9. What should I do if my orders do not go through?

Please make sure,
(1) you are still connected to the Internet;
(2) your computer is still running.
Please reconnect or reboot your system if necessary.

If the problem isn't solved, please call our customer services hotline at (852) 2532 1580 or
400 882 1055 (toll free).

 
10. How will I be notified of trade executions?
After login, click "order" in the trading window to view the status of individual trade. Trade that has been executed would be shown as "filled".
 
11. How can I check my past trading record?
After login, click "trade" in the trading window. In this section, a maximum of 150 trade particulars (including partial fill) of the past 60 days will be shown.
Alternatively, you may click "others", and then "trade" in the bottom left corner. A new window will pop up detailing a maximum of 500 trade records (without partial fill details) in the past 60 days.
 
12. Can I get any real time financial news?

After login, press "News" on the left menu bar. Financial news are divided into the categories of "Hong Kong Market News", "Company News", "Latest News" and "SEHK News". Click on the headlines to view the full stories.

Headlines of "Latest News" will be shown at the bottom of the trading system interface as well.

 
13. Is there any charting function provided by the system?

Yes. Our AASTOCKS Professional Teletext provides interactive charting function, which includes "Chart Analysis", "Historical Chart Walker" and "Index Chart.

The function is easy to use. Simply click "Chart" on the left menu bar. Enter stock code and press "Go". You could set particulars such as the form of display (line, bar or candle), time range, etc.

 

1. What type of Future products can I trade on SP Trader?
2. What is the minimum PC configuration requirement for SP Trader?
3. Which server should I select when login to the SP Trader futures trading system?
4. Why there is no effect after I select "Adjust to Server Time" on the Computer Clock window?
5. What can I do if I cannot connect to the SP Trader system?
6. Can a single user login in two different places at the same time?
7. What can I do if I forget my password?
8. I have successfully login to the system, but why I still cannot place order in the market?
9. When client still have outstanding orders not yet filled and there is a network disconnection, what can the client do?
10. My trading window is gone, what can I do?
11. Under what situation my limited order / stop order cannot be cancelled?
12. What is the validity period for my order?
13. What is the liquidation policy of futures trading service?
14. What is "position offset"?
 

1. What type of Future products can I trade on SP Trader?
You can trade the following Future products via our SP Trader futures trading system

Exchange

Futures contracts

HKFE HSI futures and options
Mini HSI futures and options
H-shares Index futures and options
Mini H-share Index futures
CBOT Corn, soybean, wheat
Mini Dow Jones Index
CME Euro, Australian dollar, British Pound, Japanese yen
Mini S&P 500
NYMEX Crude oil
Gold, silver, copper


2. What is the minimum PC configuration requirement for SP Trader?
CPU: Pentium 3 800 MHz or above
Hard Disk Drive: 100MB of free HDD space or above
RAM: 256MB or above
Operating System: Windows 98/ME/NT/2000/XP/Vista7/8/8.1/10 (32 bit/64 bit) [Win RT is not supported]
Screen resolution: 1024 x 768 or above
Monitor display: 19" or above
Mouse: standard
Internet Access: 2MB or above
Firewall/proxy setting (if any): open outgoing TCP ports 8080 to 8089, support port 80

3. Which server should I select when login to the SP Trader futures trading system?
For Hong Kong and overseas clients, please select "First Shanghai Futures Hong Kong IP".
For Mainland China clients, please select "First Shanghai Futures China IP".
 

4. Why there is no effect after I select "Adjust to Server Time" on the Computer Clock window?
Reason may due to Microsoft Windows access rights setting. You may need to launch the SP Trader as an Administrator.
 

5. What can I do if I cannot connect to the SP Trader System?
In general, there are several reasons for the disconnection:

Wrong domain, please make sure you login with the correct domain.

No internet connections. Plese consult with your Internet Service Provider to see if there is a network problem.

Software is blocked by your pc's firewall setting. Please allow access for port 8080 or 8089 in your firewall setting.

Your company or location of login is using Proxy for internet connection. When logging in, you may select “Proxy” and enter the required setting and try again. Due to the fact that you are using the SP Trader with proxy setting, the contents can be viewed on the internet are limited, there is still a possibility that there will be connection problem. You may consult with technicians to open access for SP Trader, which requires TCP ports 80 and 443 for connection.
 

6. Can a single user login in two different places at the same time?
SP Trader allows a single user to login in different places, but not at the same time though.
 

7. What can I do if I forget my password?
Please contact our Customer Service hotline (852) 25321580 or 400 882 1055. We will assist to provide a new password to you.
 

8. I have successfully login to the system, but why I still cannot place order in the market?
There are several reasons:

Did not change password after first login. To protect our clients, SP Trader requires user to set a new password after the first login. Please follow the instruction to change your password after your first login.

Password is expired. To protect our clients, SP Trdaer requires user to set a new password from time to time. Please follow the instruction to change your password after your first login.

Required margin is not enough. For all kinds of orders(including pending conditional orders/stop orders/not yet valid orders), no matter can be executed or not, the SP Trdaer will hold the required funds in advance, in order to prevent potential trading risk. If such case is encountered, clients can either cancel the outstanding orders or deposit more funds.

The order is “inactive”. When inputting the order, clients may have selected the “inactive” checkbox. Please double check on the orders in the order book. If the status is “inactive”, simply just click the “Activate” button will reactivate the order.


9. When client still have outstanding orders not yet filled and there is a network disconnection, what can the client do?
If the client still has unfilled orders, he/she must make decision whether to cancel the outstanding orders. Please contact our Customer Service hotline (852)2532 1988 or 400 882 1088 to confirm the status of the outstanding orders or give instruction to cancel the orders.
 

10. My trading window is gone, what can I do?
We strongly suggest that after client has set up the desire desktop setting, he/she should save the desktop setting from the Desktop -> Save Desktop function. If the windows suddenly disappear during next login, client can still recover the previous desktop setting by using Desktop -> Load Desktop function.
 

11. Under what situation my limited order / stop order cannot be cancelled?Due to market volatility, client’s order may be executed instantaneously and there is no time to make cancellations.
 

12. What is the validity period for my order?
If there is no special instruction, your order will be valid for the whole trading day, until market close (except if you cancel it). If your order cannot be cancelled, it will become invalid after market is closed.
 

13. What is the liquidation policy of futures trading service?
First Shanghai may liquidate Client Account's positions without giving prior notice under several circumstances described in the Client Account Agreement. In normal circumstances, when net equity value of a futures position falls below the maintenance margin level, First Shanghai will make a margin call to the Client for a specified amount of further margin deposit. If the margin call is not fully met for whatever reasons, First Shanghai may liquidate the Client account's position at our discretion. Please be aware that liquidation may be carried out without First Shanghai's reaching the Client, especially when a market fluctuates quickly.
 

14. What is "position offset"?
The "Position Offset" feature offsets the net position of account of 1 HSI contract with 5 mini HSI contracts of the same contract month. Clients must give instruction to your account executive or our Settlement department on the day you wish to offset the position; otherwise First Shanghai will offset the position on the expiry date of the contract.

 

Copyright (c) First Shanghai Financial Group All Rights Reserved.

客服系统
live chat