1. On which securities market can I trade?

2. What is the settlement period in Hong Kong?

3. What is the timetable for trading Hong Kong stocks?.

4. What is Pre-opening session trading?

5. What types of trading orders can I place?

6. When can I place orders?

7. For how long will my orders stay alive?

8. How are my trading orders executed?

9. How can I place order if I do not have access to the Internet / computer?

10. How should I exercise my warrant contracts?

11. Are there any specific requirements for online stock trading?

12. What type of statements will I receive?

13. What are e-Statements?

14. What are the benefits of using e-Statement service?

15. How do I subscribe to e-Statement service?

16. When will I receive my e-Statements?

17. Are there any system requirements when using the e-Statement service?

18. What should I do if I do not receive my e-Statements on the day following transaction?

19. What should I do in order to close my securities trading account?

20. Why I cannot find your mobile trading App at App Store of my ipad?

1. On which securities market can I trade?

We provide securities trading services on Hong Kong and Oversea markets including China B Shares, US, Singapore, Japan, Canada, UK and Korea markets.  Clients can trade with our online trading platforms or call  our stocks trading hotline (852) 2532 1928 or 400 882 1066 (toll free) to place orders.

Please click here to download the online trading systems.

2. What is the settlement period in Hong Kong?

Settlement period in Hong Kong is T+2. Thus for fund withdrawal made on the day after selling one or more stocks, FSSL will only issue the cheque on day T+2 after settlement.

3. What is the timetable for trading Hong Kong stocks?

4. What is Pre-opening session trading?

To enhance the fairness and transparency of the determination of opening prices for listed securities, HKEx has implemented a Pre-opening session (between 09:00 - 09:30) to facilitate order matching by a single price auction mechanism.
Clients can place orders during the Pre-opening session (09:00-09:22). In addition, all orders placed after market close on the previous trading day will be directed to the market at 09:00am. For more information about the POS enhancement initiatives, please press here.

Clients wishing to place auction orders (without specified price) during the pre-opening session at 09:00-09:22 are required to call our stocks trading hotline (852) 2532 1928 or 400 882 1066 (toll free).

*The Indicative Equilibrium Price (IEP) is the price at which the maximum number of shares can be traded if matching occurs at that time with the final IEP (if any) of each security determined at 09:22am.

5. What types of trading orders can I place?

At present, clients can only place limit orders.

6. When can I place orders?

Clients can place buy / sell orders any time through our trading system.

7. For how long will my orders stay alive?

Your orders will be alive until the end of the trading hours, or unless you cancel them. The orders placed after trading hours will be executed at the beginning of the trading hours on the day that follows.

8. How are my trading orders executed?

With the important new function straight-through processing of the new AMS/3 terminal, your orders will be delivered to HKEx directly from your personal computers.

9. How can I place order if I do not have access to the Internet / computer?

Please call our stocks trading hotline (852) 2532 1928 or 400 882 1066 (toll free). However, you will be requested to answer questions to verify your identity before any order instruction is accepted.

You may also place orders for Hong Kong and US stocks with our new Mobile Trading App.

10. How should I exercise my warrant contracts?

Clients who have warrants in our securities trading account can exercise their contracts by submitting a warrant exercise request to us in writing, stating the warrant to exercise plus quantity and fax it to our Settlement Department at (852) 2537 6911. We will impose HK$100 as handling charge and HK$0.80 per lot is needed for corporate action fee (max. HK$10,000).

Clients who have physical warrant contract note should go to CCASS for processing.
 

11. Are there any specific requirements for online stock trading?

To carry out transactions via our online securities trading system, you must ensure that you have sufficient fund for making a buy order, and that you have sufficient stocks for making a sell order.

12. What type of statements will I receive?

You will be notified instantly on the trading screen when your trade is executed. You will also be sent a contract note by post the day after your trade is executed (T + 1). Monthly statement will be sent to you by post by the end of each month.
 

13. What are e-Statements?

e-Statements are contract notes and monthly statements in their electronic form, which will be sent to clients' designated email address on the day following transaction.
 

14. What are the benefits of using e-Statement service?

Clients using e-Statement service can enjoy the convenience of receiving their contract notes and monthly statements exactly on the next trading day, without any hassle of mailing delays. Also, to cater the needs of our diversified clients, the e-Statements can be displayed in three different versions, namely traditional Chinese, simplified Chinese and English. Registered users of e-Statement service can further enjoy our ONLINE STATEMENT service to view and search transaction records directly through our website.
 

15. How do I subscribe to e-Statement service?

You can download the e-Statement Application Form, complete it and and fax it to (852) 2537 6911. Upon receipt of your application, your e-Statement service will commence within two working days.
 

16. When will I receive my e-Statements?

The e-statement will be sent to your designated e-mail in the night of the trading days You will receive the most updated statement of your trading account at day’s end via electronic mail
 

17. Are there any system requirements when using the e-Statement service?

Since our e-Statements are being delivered and displayed in HTML format, clients need to have an HTML enabled email system in order to receive, view and save the e-Statements properly. Microsoft Outlook and Outlook Express are two of our recommended systems which have been tested with satisfactory results. Also, our e-Statements are best viewed by 800x600 resolution.
 

18. What should I do if I do not receive my e-Statements on the day following transaction?

If you fail to receive your e-Statements on time, please call our customer services hotline at
(852) 2532 1580 or 400 882 1055 (toll free), and we shall send a copy of your statement by mail accordingly. Also, we will verify the registered email address with you again.
 

19. What should I do in order to close my securities trading account?

You are advised to fax a Closing account request to us, with your name, securities trading account number, effective date, and subject "Closing account" with your signature on it and fax it to (852) 2537 6911 for our process.
 

20. Why I cannot find your mobile trading App at App Store of my ipad?

Please select “iphone App” when searching by key words “First Shanghai Securities” for the mobile trading App.

All contracts will be settled on a first-in first-out basis.

Clients can trade via First Shanghai SP Trader futures trading system, or call our hotline (852) 2532 1988 or 400 882 1088(toll free) for order placement.

Clients can place order during the trading hour specified by corresponding products no matter by phone or by First Shanghai SP Trader futures trading system. Orders placed outside of trading hour will be rejected by the system or the relevant exchange.

Yes, First Shanghai SP Trader offers free Hong Kong futures quote and market depth. Furthermore, clients can subscribe AAStocks FuturesWinner Independent Web version real-time quote at a monthly fee of HK$180. The monthly fee will be waived if client has a monthly commission of HK$5,000 or more. Please return the completed Real-time quotation subscription form if you wish to subscribe this service.

In general, orders will stay valid until the end of the trading session on the same day. (Program trades and orders with specific time limit excluded).

In SP Trader, open the menu from the 'Trades' menu and select Trade Statistics. The function shows clients about the portfolio info at a glance.

Items description:

11. What types of statements will I receive after trading?

In SP Trader, open the window from the Status Menu and select Connection Status. This window shows whether the connection status between the local workstation and your broker's serval is normal.

1.SSL Connected/Connected in the "Status" column indicates connection between the workstation and the broker's server is normal
2. Disconnected in "Status" column indicates connection between the two is broken.
3. Click 'C' at the top of the window to try connection.
4. The host IP will also be displayed in the window.
5. Clients can click 'S' to change their server IP in the "Connection Status" window. "#" indicates the Server number.

No, the commission is the same.

First Shanghai may liquidate Client Account's positions without giving prior notice under several circumstances described in the Client Account Agreement. In normal circumstance, when net equity value of a futures position falls below the maintenance margin level, First Shanghai will make a margin call to the Client for a specified amount of further margin deposit. If the margin call is not met for whatever reasons, First Shanghai may liquidate the Client account's position at our discretion. Please be aware that liquidation may be carried out without First Shanghai's reaching the Client, especially when a market fluctuates quickly.

In SP Trader, open the menu from the 'Trades' menu and select Trade Statistics. The function shows clients about the portfolio info at a glance.

Items description:

In SP Trader, open the window from the Status Menu and select Connection Status. This window shows whether the connection status between the local workstation and your broker's serval is normal.

1.SSL Connected/Connected in the "Status" column indicates connection between the workstation and the broker's server is normal
2. Disconnected in "Status" column indicates connection between the two is broken.
3. Click 'C' at the top of the window to try connection.
4. The host IP will also be displayed in the window.
5. Clients can click 'S' to change their server IP in the "Connection Status" window. "#" indicates the Server number.